We accept the following major credit card payment: Visa, American Express, MasterCard, and PayPal.
If you are located in Hong Kong, there are three more payment methods available. You can pay by PayMe from HSBC Hong Kong or FPS (FPS: 55880021) or by bank deposit in any branch of HSBC Hong Kong. Please note that currently we only accept HKD for PayMe and HSBC bank deposit payment.
We offer worldwide delivery for all the products on blackpinkfigure.com . Orders are normally dispatched within 3 business days.
*Special Arrangement on Free Shipping (due to the Coronavirus): Under the serious situation of Coronavirus, free shipping to certain countries is temporarily suspended due to suspension of postal services in receiving countries. Alternatively, we can arrange shipment via DHL Express or FedEx for your orders at an additional cost. If you prefer to receive the parcel at an earlier time, please contact us, and we will arrange for you. If you are open to wait for a later shipment, we will arrange your shipment as soon as the postal service resumes. Please contact us at info@lexuma.com or on +852 57446229 for checking the shipping arrangement of your country. We are here to help you out.
3. 我可以如何追踪訂單？How do I track my orders?
訂單處理完成後，您將獲得一個快遞名稱和追蹤號碼，以通知您訂單已發貨，並讓您隨時追蹤您的快遞情況。
After the order is processed, you will be provided with a courier name and tracking number to notify you that orders have been shipped and for you to track your shipment anytime.
All orders are automatically processed and sent for shipment as soon as they are placed. It may be possible to cancel your order during processing but once it moves to the shipping process, it cannot be canceled. Please refer to our Exchange And Return Policy page.
If you want to add more items to a processed order, we suggest you simply make a new order on our website.
Otherwise, if you want to subtract the product quantity after your order is placed, it will be considered as “Partial Cancellation” referring to our Terms and Conditions. Please note that 10% of your cancelled amount will be charged as a cancellation fee. Please refer to our Exchange And Return Policy.
In the event of extreme weather, all delivery services might be stopped. Please expect a possible delay in such circumstance. For more shipping details, you can directly contact the shipping companies or our customer services via info@ta-collection.com or +852 57446229.
10. 如果發現我的產品有問題，我該如何更換？How do I exchange my product if it is damaged?
We do our best to ensure that the products we deliver to you are of a high quality. If you have received a product with a defect or damage, please contact us and provide evidences. We will then arrange the exchange procedures for you. Where a replacement product is not available, your account will be credited.
