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換貨及退貨政策｜Exchange and Return Policy
注意事項：
- 如收到貨品後有任何疑問，請先透過電話：+852 5744 6229 、 Whatsapp：+852 5744 6229 或 電郵： info@ta-collection.com 聯絡我們，耐心等待我們的確認，以避免之後可能引起的問題。
- 所有未經我們確認而自行寄回或自行帶返門市的產品，恕未能處理，還望理解。
-在製造過程可能會檢測到小划痕。 由於這些划痕不是缺陷，因此並不能是換貨/退貨的理由
- 請留意，本公司代理的所有產品一般不提供退換貨的服務，因此閣下必須於訂購前，小心核對所有產品資料，包括產品型號、規格和價錢。如有任何產品上的問題，歡迎在下單前聯絡我們了解更多（電話：+852 5744 6229 / WhatsApp：+852 5744 6229 / Email: info@ta-collection.com）。
- 如果你在收到貨後有任何疑問，或收到款式/型號與訂單不相符的產品，請你在 收到貨後三天内聯絡我們 （電話：+852 3956 2253 / WhatsApp：+852 5744 6229 / Email: info@ta-collection.com）， 並於7天内寄回/親自帶回到門市進行換貨 。
- 如果該產品已經停售或不再進貨，有關款項將退回至您的付款戶口。
在任何情況下，將不會對任何因誤用或濫用商品而引起的任何損害負責。
- 如任何貨品因缺貨，或因任何 不能控制的情況(包括由於天災、火災、水災、意外、暴亂、戰爭、政府政策、罷工、海關扣查等），未能為閣下提供所訂購的貨品，本公司有權拒絕接受該訂單，或提供相同種類及價格的貨品以供替代。 倘若我們無法提供閣下訂單上的任何產品或服務，我們會於閣下所要求的出貨日期之前透過電郵通知閣下。
有關新產品預訂
由於所有新產品預訂都是按客人下單訂購的數量進行預訂，不能修改或取消的。如果客人需要取消新產品預訂，所收取的訂購款項將不獲退還。
取消訂單
下單後，您的訂單將會自動處理並盡快發貨。若訂單尚在處理中，同時買家於下單後24小時内決定取消該筆訂單，本公司將收取產品價格的10%作行政費。若因為供應商延遲交貨以導致訂單延遲發貨，同時買家於下單後24小時内決定取消該筆訂單，本公司將收取產品價格的10%作行政費。一旦訂單已經發貨，則無法取消該筆訂單。若訂單已在運送途中，但買家堅持取消訂單，本公司將於產品退回公司後才會安排退款，而買家需全數支付產品運送費用。請留意，本公司會收取取消商品金額的40%作補貨行政費。
如果您想減少相關商品的購買數量，客戶只能在訂單發貨前取消訂單，此舉屬於「 部分取消」，您將會被收取取消商品金額的10％作為取消費用。
閣下必須於訂購前，小心核對所有產品資料，包括產品型號、規格和價錢。如有任何產品上的問題，歡迎聯絡我們（電話：+852 5744 6229 / WhatsApp：+852 5744 6229 / Email: info@ta-collection.com）。
Note:
- If you have any question about the product you have received, please contact us through hotline: +852 5744 6229 or WhatsApp: +852 5744 6229 first and wait for our reply.
- Please note that all products of our company generally do not provide return and exchange services. Please check all product information, including product model, specifications and price before placing the order. Please contact us for more information (hotline：+852 5744 6229 / WhatsApp：+852 5744 6229 / Email: info@ta-collection.com).
- If the model you have received are not the same with your order list, please contact us within 3 days (hotline：+852 5744 6229 / WhatsApp：+852 5744 6229 / Email: info@ta-collection.com) and return the product to us within 7 days . We will advise you the return and exchange procedure accordingly.
- If any goods are out of stock and cannot be provided to customers, we reserves the right to refuse to accept the order, or provide same type of goods and price for replacement. If we are unable to provide any products or services on your order, we will notify you via email.
About Pre-order Items
- All New Products Pre-order are ordered to the supplier based on order quantity by customers, the quantity can't be modified after submission. If customers want to cancel a pre-order item, all the deposit are not refundable. Please confirm your order carefully before placing your order.
- Small scratches may be detected due to the manufacturing process. As these scratches are not defects, they are not grounds for exchange/return.
Order Cancellation
- All orders are automatically processed and sent for shipment as soon as they are placed. If order cancellation request is received within 24 hours of order placement AND the order hasn't been shipped yet, 10% of your cancelled amount will be charged as cancellation fee. If order shipment is postponed due to delay delivery from suppliers, and cancellation request is received after 24 hours of order placement, order cannot be cancelled. Once shipping arrangement is arranged, it cannot be cancelled and refunded.. Under the circumstances where order cancellation might be considered after order is shipped, cancelled items need to be returned to our facility before refund is issued. Please note that customers are responsible for all fees involved for returning items. In addition, 40% of your cancelled amount will be charged as restocking fee. All non product related fees (shipping, transaction and insurance) are not refundable.
- If you want to deduct the product quantity after your order is placed, it will be considered as Partial Cancellation. Please noted that 10% of your cancelled amount will be charged as a cancellation fee.
Please check all product information, including product model, specifications and price before placing the order. If you have any product questions, please contact us (hotline：+852 5744 6229 / WhatsApp：+852 5744 6229 / Email: info@ta-collection.com).
中英文版本如有歧異，一概以英文版為準。如有任何爭議，我們將保留最終決定權 。