換貨及退貨政策｜Exchange and Return Policy
- 如任何貨品因缺貨，或因任何 不能控制的情況(包括由於天災、火災、水災、意外、暴亂、戰爭、政府政策、罷工、海關扣查等），未能為閣下提供所訂購的貨品，本公司有權拒絕接受該訂單，或提供相同種類及價格的貨品以供替代。 倘若我們無法提供閣下訂單上的任何產品或服務，我們會於閣下所要求的出貨日期之前透過電郵通知閣下。
閣下必須於訂購前，小心核對所有產品資料，包括產品型號、規格和價錢。如有任何產品上的問題，歡迎聯絡我們（電話：+852 5744 6229 / WhatsApp：+852 5744 6229 / Email: email@example.com）。
- If you have any question about the product you have received, please contact us through hotline: +852 5744 6229 or WhatsApp: +852 5744 6229 first and wait for our reply.
- Please note that all products of our company generally do not provide return and exchange services. Please check all product information, including product model, specifications and price before placing the order. Please contact us for more information (hotline：+852 5744 6229 / WhatsApp：+852 5744 6229 / Email: firstname.lastname@example.org).
- If the model you have received are not the same with your order list, please contact us within 3 days (hotline：+852 5744 6229 / WhatsApp：+852 5744 6229 / Email: email@example.com) and return the product to us within 7 days . We will advise you the return and exchange procedure accordingly.
- If any goods are out of stock and cannot be provided to customers, we reserves the right to refuse to accept the order, or provide same type of goods and price for replacement. If we are unable to provide any products or services on your order, we will notify you via email.
About Pre-order Items
- All New Products Pre-order are ordered to the supplier based on order quantity by customers, the quantity can't be modified after submission. If customers want to cancel a pre-order item, all the deposit are not refundable. Please confirm your order carefully before placing your order.
- Small scratches may be detected due to the manufacturing process. As these scratches are not defects, they are not grounds for exchange/return.
- All orders are automatically processed and sent for shipment as soon as they are placed. If order cancellation request is received within 24 hours of order placement AND the order hasn't been shipped yet, 10% of your cancelled amount will be charged as cancellation fee. If order shipment is postponed due to delay delivery from suppliers, and cancellation request is received after 24 hours of order placement, order cannot be cancelled. Once shipping arrangement is arranged, it cannot be cancelled and refunded.. Under the circumstances where order cancellation might be considered after order is shipped, cancelled items need to be returned to our facility before refund is issued. Please note that customers are responsible for all fees involved for returning items. In addition, 40% of your cancelled amount will be charged as restocking fee. All non product related fees (shipping, transaction and insurance) are not refundable.
- If you want to deduct the product quantity after your order is placed, it will be considered as Partial Cancellation. Please noted that 10% of your cancelled amount will be charged as a cancellation fee.
Please check all product information, including product model, specifications and price before placing the order. If you have any product questions, please contact us (hotline：+852 5744 6229 / WhatsApp：+852 5744 6229 / Email: firstname.lastname@example.org).